Return & Refund Policy
Sometimes a jacket looks right on screen and wrong in the mirror. That is fine. Here is how returns work at Everman Clothing — no hoops, no restocking fees.
Still waiting on a delivery rather than sending one back? Our Shipping Policy explains packing and transit times, and Track My Order shows where your parcel is with Australia Post or NZ Post.
Your rights come first
Under the Australian Consumer Law and the New Zealand Consumer Guarantees Act you are entitled to a repair, replacement or refund if something arrives faulty, damaged, not as described or not fit for purpose. Nothing on this page limits those rights, and they do not run out after 30 days.
30 days to return
You have 30 days from the day your parcel is delivered to tell us you want to return something. After day 30 we can no longer accept change-of-mind returns.
Condition of returned items
Unworn, unwashed, tags attached, in the original packaging. Put a note with your order number inside the parcel so we can match it to you without delay.
What cannot be returned
Underwear and socks once the packaging has been opened; swimwear once the hygiene seal has been removed; anything made or altered to your specification; items marked final sale; and anything worn, washed or damaged after delivery. Faulty goods are the exception — those are always covered.
Return postage
Changed your mind? You cover the postage to send it back. That is the only cost — we do not charge restocking or handling fees of any kind.
Faulty, damaged or the wrong item? We cover the return postage and refund or replace in full. You will not be out of pocket.
If we got it wrong
Email a photo and your order number to info@evermanclothing.com. We cover the return postage and either replace the item or refund you in full — your call. Where the problem is a major failure under Australian or New Zealand consumer law, the choice of remedy is yours.
How to start a return
Email info@evermanclothing.com with your order number and what you are sending back, or use our Contact page. We reply with return instructions. Please wait for those before posting anything — parcels sent without notice are hard to trace and easy to lose.
Return address
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China.
Cancelling an order
You can cancel within 30 minutes of placing an order for a full refund — email us straight away. After 30 minutes the order is already being packed, and the return process above applies once it arrives.
Refunds
We check returns on arrival and release approved refunds to your original payment method within 10 business days. You are refunded in the currency you paid in, AUD or NZD. How quickly it shows on your statement is down to your bank.
Exchanges and store credit
Need a different size? The quickest route is to return the item and place a new order. Prefer to keep the value for later? Ask for store credit — we email it to you and it works on anything in the store.
Returning part of a discounted order
If you return part of an order that had a discount applied, the discount is recalculated on what you keep and your refund reflects that figure.
Undeliverable parcels
If Australia Post or NZ Post returns a parcel to us as undeliverable, we will get in touch to resend it. A second postage charge may apply if the address supplied was incorrect.
Changes to this policy
Updated as our process changes. Last revised: 15 September 2026. The version live when you order applies to that order.
Reach us
Store name: Everman Clothing
Company name: ATTOH COMMERCE LTD
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, China
Company nr.: 17242162
Phone: +61 2 3820 5353
Email: info@evermanclothing.com
Monday to Friday | 9:00 AM – 6:00 PM (AEST)
Monday to Friday | 11:00 AM – 8:00 PM (NZST)
Saturday and Sunday | Closed
Messages are answered within 24 hours on business days.