Frequently Asked Questions
Ordering
Do I need an account to order?
No. Guest checkout works fine. An account just keeps your orders and addresses in one place for next time.
I entered the wrong address. Can it be changed?
Yes, as long as the parcel has not been packed — email us straight away. Once Australia Post or NZ Post has it, the label cannot be changed.
Can I cancel my order?
Within 30 minutes of checkout, yes. Email info@evermanclothing.com immediately and we cancel and refund in full. After that, our Return & Refund Policy applies.
Delivery
Where do you deliver?
Australia and New Zealand.
Which carrier do you use?
Australia Post within Australia, NZ Post within New Zealand.
How long does delivery take?
Allow 1–2 business days for packing and 4–8 business days in transit — 5–10 business days from checkout to your door. Orders placed after 6:00 PM AEST start on the next business day.
How much is shipping?
Free, on every order. No minimum spend.
How do I track my order?
We email a tracking link as soon as the carrier scans your parcel. Our Track My Order page shows the same information whenever you want it.
My tracking has not moved for days. Should I be worried?
Not yet — the first scan often takes a few business days. After 10 business days with no movement, email us and we chase Australia Post or NZ Post for you.
My order arrived in two parcels. Is something missing?
No. Larger orders are sometimes packed separately and arrive on different days, at no extra cost.
Returns and refunds
How long do I have to return something?
30 days from the day your parcel is delivered.
Do I pay for return postage?
For a change of mind, yes — but there is no restocking fee, ever. For anything faulty, damaged or incorrect, we cover the postage in full.
How do I return an item?
Email info@evermanclothing.com with your order number and the reason. Wait for our written instructions before posting anything.
When do I get my refund?
Approved refunds go back to your original payment method within 10 business days of your return reaching us.
Can I exchange for a different size?
Returning the item and placing a new order is the fastest way. Store credit is available if you would rather use the value later.
Sizing, payment and the rest
How do I pick the right size?
Every product page has a size guide with measurements. Between sizes or not sure? Email us your usual size and we point you the right way.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
What currency am I charged in?
AUD for Australian addresses, NZD for New Zealand addresses. It is shown at checkout.
Is the checkout secure?
Yes. A 128-bit SSL encrypted connection through a PCI DSS certified provider, and we never see your full card number. See our Payment Policy.
Will I pay customs or duties?
No. Tax is included in the price and nothing is collected on delivery.
Still have a question?
Our Contact page reaches us directly, or call +61 2 3820 5353 Monday to Friday. Replies land within 24 hours on business days.